Privacy Policy

Mobile Messaging (SMS/MMS) Privacy Policy

By opting into SMS messaging—whether through a web form, paper form, or other medium—you consent to receive text messages from Serene Innovations Counseling. These communications may include, but are not limited to

  • Appointment scheduling and reminders
  • Post-session follow-up or instructions
  • Billing or payment notifications

Message frequency may vary depending on the nature of your engagement with our services. Standard message and data rates may apply based on your mobile carrier plan. To opt out at any time, reply STOP to any message. For support, you may text HELP.

Privacy and Use of Information

Your privacy is a core commitment at Serene Innovations Counseling. The information you provide for SMS communication is used solely to facilitate mobile messaging and respond to you when needed. This may include limited information sharing with vendors such as messaging platforms, mobile service carriers, or technology partners who assist in delivering these communications.

WE DO NOT SELL, RENT, TRADE, LOAN, OR OTHERWISE TRANSFER PHONE NUMBERS OR CLIENT INFORMATION COLLECTED THROUGH OUR MOBILE MESSAGING SERVICES TO ANY THIRD PARTY FOR PROFIT.

That said, we retain the right to disclose information when required by law, regulation, legal process, or government request, or when necessary to protect our rights, property, or safety—as allowed under applicable legal standards.

Accuracy of Information and Participation Conditions

By providing your information through forms or any other method in connection with our messaging services, you agree to submit accurate, complete, and truthful data. You also agree not to misrepresent your identity or use a name or phone number you are not authorized to use. Should Serene Innovations Counseling determine that your information is inaccurate, misleading, or being used inappropriately, we reserve the right to deny access to the program and seek any applicable legal remedies.

Scope of Policy

This SMS/MMS Privacy Policy is specific to our mobile messaging services and does not replace or supersede any broader privacy practices or policies that apply to your relationship with Serene Innovations Counseling outside of mobile communications.